Customer Success Manager – Scale (Italian or Spanish Speaker)

📋 Description

• Drive product adoption via 1:1 and 1:many channels (video, email, webinars).
• Support digital touchpoints to deliver value across the customer lifecycle.
• Proactively engage to mitigate risk, renewals, and expansion opportunities.
• Own timely escalation of customer and internal queries.
• Conduct effective customer calls and webinars.
• Collaborate cross-functionally with Renewals, Sales, Product, and CS.

🎯 Requirements

• 2+ years in customer success (support, sales, or marketing is a plus).
• Fluent written and spoken Italian or Spanish required.
• Fluent written and spoken English required.

🎁 Benefits

• Remote-first culture, with hybrid options where needed.
• Global, diverse, inclusive team.
• Volunteer days and charity initiatives.
• Global wellbeing, fitness, and training programs.
• Opportunity to shape scaled customer success programs.