Customer Success Manager – Scale (German Speaker)

📋 Description

• Drive product adoption and outcomes via 1:1 and 1:many channels (video, email, webinars).
• Support digital touch points to drive value across the customer lifecycle.
• Proactively engage customers to mitigate risk, renewals, and growth.
• Own timely escalations of customer and internal queries; decide when to escalate.
• Collaborate with Renewals, Sales, Product, and CS teams.
• Manage and prioritize a high volume of daily tasks.

🎯 Requirements

• 2+ years in customer success; CS, support, or sales exp a plus.
• Fluent German and English (written & spoken) required.
• Excellent communication and relationship-building, accountable for customer success.
• Excellent organization; establish milestones and keep plans on track.
• Experience with one-to-many communications globally.
• Understanding value measurement and renewals; recurring revenue is a plus.
• Proven ability to produce compelling customer materials to drive objectives.

🎁 Benefits

• Remote-first with possible hybrid; eligible to work in the posting jurisdiction.
• Great people, team spirit and collaboration.
• Employee-led diversity and inclusion networks.
• Charity and volunteering initiatives.
• Global sustainability initiatives.
• Wellbeing days, webinars, and wellness programs.