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customer success relationship management german onboarding english📋 Description
- Manage a portfolio of Community Segment clients; guide integrations and value.
- Lead onboarding with kickoff calls, address friction, and enable adoption.
- Advise on workflows and best practices to drive measurable results.
- Build trusted relationships and ensure client satisfaction and long-term value.
- Collaborate with Sales, Product, and Support teams to maximize client value.
- Proactively monitor accounts; identify risks and growth opportunities.
🎯 Requirements
- 3–5 years in customer success or related field.
- Background in geosystems, surveying, or laser scanning preferred.
- Excellent communication and relationship-building skills; consultative.
- German (B2+) and English proficiency.
- Able to onboard customers and manage multiple projects cross-functionally.
- Customer-focused with a proactive problem-solving mindset.
🎁 Benefits
- 30 days paid time off per year.
- Hybrid work setup with flexible hours.
- Full visa and relocation support for international candidates.
- Bike leasing through JobRad.
- Up to 4000 EUR referral bonus.
- Language course financial support.
🚚 Relocation support
🛃 Visa sponsorship
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