Customer Success Manager (Scale)

📋 Description

• Account Management: manage high-volume portfolio with one-to-many engagement.
• Renewals and Retention: monitor churn and deploy renewal campaigns.
• Upsell & Expansion: identify expansion opportunities via targeted messaging.
• Customer Support Escalation: guide self-service and triage issues.
• Product Adoption: drive onboarding journeys and usage monitoring.
• Relationship Management: digital-first relationships via newsletters and events.

🎯 Requirements

• 3+ years in Customer Success or Account Management in B2B SaaS.
• Experience identifying systemic trends to drive programmatic outcomes.
• 1+ years hands-on with AuditBoard or similar GRC platform (preferred).
• Exceptional writing and presentation skills for one-to-many engagement.
• Ability to distill complex product value for C-level executives.
• Familiarity with CS tools like Gainsight or Salesforce (a plus).

🎁 Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life! $200/mo for anything that enhances your life.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).