Related skills
saas renewals onboarding apis upsell📋 Description
- Build long-term relationships; understand customer ecosystems.
- Conduct regular business reviews to show outcomes and value.
- Collaborate with onboarding managers to align onboarding with outcomes.
- Drive product adoption by engaging key stakeholders.
- Identify growth potential; create upsell and cross-sell pipeline.
- Educate customers on API usage and product features.
🎯 Requirements
- Experience managing client relationships at senior levels.
- Proven track record in customer success and retention.
- Background in sales/account management—renewals & upsell.
- Experience with APIs; comfortable with API-integrated customers.
- Spanish proficiency; Portuguese or French is a plus.
- Software/SaaS industry experience; strong organizational skills.
🎁 Benefits
- Diverse, internationally distributed team.
- Open communication and regular feedback.
- Hybrid work with flexible hours.
- Virtual Shares ownership program.
- Regular in-person team events.
- 30 days of annual leave.
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