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b2b saas account management customer success salesforce gainsight📋 Description
- Account management: build relationships with key stakeholders to drive growth.
- Product knowledge: stay updated on product updates and advise customers.
- Issue resolution: resolve customer issues quickly with internal teams.
- Feedback collection: gather feedback to drive product improvements.
- Training and education: conduct 1:many sessions and provide ongoing support.
- Retention & expansion: maximize value, reduce churn, and identify upsell opportunities.
🎯 Requirements
- 3+ years in Customer Success or Account Management in B2B SaaS.
- 1+ year hands-on with AuditBoard modules, data loads, and configurations.
- Excellent communication and stakeholder management.
- Ability to interface with C-level executives to drive ROI.
- Familiarity with CS tools like Gainsight or Salesforce (nice to have).
- English fluency; knowledge of French/German/Arabic is a plus.
🎁 Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America.
- LYBL stipend: $200/mo for anything that enhances your life.
- Comprehensive employee health coverage (all locations).
- 401K with match (US) or pension with match (UK).
- Competitive compensation and bonus program.
- Flexible Vacation (US/CA) or 25 days (UK).
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