Customer Success Manager (Remote) - Germany

📋 Description

• Account Management: Build relationships with key stakeholders and craft strategic plans.
• Product Knowledge: Stay current on product updates; help customers leverage features.
• Issue Resolution: Identify and address issues; coordinate with internal teams for swift resolution.
• Feedback Collection: Gather customer insights; advocate for customer needs.
• Training & Education: Lead sessions to empower customers with ongoing education and support.
• Retention & Expansion: Drive retention and identify opportunities for expansion.

🎯 Requirements

• 3+ years in Customer Success or Account Management (B2B SaaS).
• Audit/risk/compliance or consulting experience in enterprise settings.
• 1+ year with AuditBoard modules, data load processes, and advanced configurations.
• Excellent communication and relationship-building; capable of stakeholder engagement.
• Ability to engage with C-level executives to drive strategy and ROI.
• Familiarity with Gainsight, Salesforce, or similar CS tools.
• Self-motivated; able to work independently and handle ambiguity.
• Fluent in English; knowledge of French/German/Arabic beneficial.

🎁 Benefits

• Launch your career at a fast-growing SaaS leader.
• Wellness stipend of $200/mo.
• Health coverage for all locations.
• 401K with match (US) or pension with match (UK).
• Competitive pay & bonus program.
• Flexible vacation (US/CA) or 25 days (UK).
• Birthday and volunteering time off.
• Employee resource groups and team/company events.