Related skills
shopify saas klaviyo google shopping📋 Description
- Own customer retention and net revenue on assigned accounts
- Proactively respond to churn signals and follow SLAs
- Build automated playbooks to amplify CSM impact
- Manage outreach campaigns based on Account Health Score
- Be a strategic partner to merchants and drive expansion
- Collaborate with Support, Onboarding, and Engineering to resolve issues
🎯 Requirements
- Strong customer-facing and presentation skills with credibility
- 5+ years in a SaaS customer-facing role
- Familiarity with retention and expansion playbooks
- Proactive in pursuing revenue opportunities with sales support
- Flexible mindset; participate in new processes
- Ability to work in a high-volume environment
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