Customer Success Manager (Remote)

📋 Description

• Coach, onboard, and launch new clients; manage a book of business.
• Preemptively identify problems and collaborate on client solutions.
• Test playbooks and track results against defined goals.
• Develop deep knowledge of GoLinks products and best practices.
• Identify renewal barriers; negotiate pricing and expand accounts.
• Advocate for customers; update cross-functional teams on insights.
• Identify key changes in customers' business impacting delivery.
• Ensure customers maximize GoLinks technology and services.

🎯 Requirements

• 2+ years in customer relationship roles with SMB and mid-market.
• Proven ability in customer adoption and managing SaaS relationships.
• Strong oral and written communication; comfortable presenting to executives.
• Organized with exceptional follow-through.
• Experience with Salesforce or customer analytics software preferred.
• Bachelor’s degree or equivalent experience.

🎁 Benefits

• Medical, dental, and vision benefits including FSA
• Life Insurance, AD&D, STD, LTD benefits
• EAP and monthly wellness stipend
• 401(k) retirement plan
• Paid holidays including Winter Break
• New hire stipend to cultivate a better work environment
• All expenses paid company off-sites and biweekly lunches
• Learning & Development benefits
• MacBook Pro or equivalent laptop
• Hybrid schedule to manage your personal obligations
• Flexible remote work environment