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customer success cloud saas pharma life sciences📋 Description
- Support key customers post-implementation with Veeva Quality apps
- Serve as trusted advisor to customer app owners to meet objectives
- Liaise with strategy, sales, product, and services to address needs
- Lead meetings to demonstrate value and identify opportunities
- Provide strategic guidance to optimize use and create a roadmap
- Lead Quality CSM events for collaboration and learning
🎯 Requirements
- 7+ years of experience in Quality within life sciences
- Experience with pharma or CRO companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Excellent written and verbal communication skills in both Korean and English
- Ability to travel up to 25%
🎁 Benefits
- Health & Wellness programs
- Veeva Giving (financial contributions for the societal causes you’re passionate about)
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