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customer success consulting saas pharma veeva vault📋 Description
- Support 4-6 global customers post-implementation with Veeva Quality
- Act as trusted advisor; own relationships with customers' application owners
- Liaise with strategy, sales, product, and services to meet needs
- Lead meetings to demonstrate value and identify opportunities
- Provide strategic guidance to optimize Veeva usage and roadmaps
- Facilitate customer-to-customer or customer-to-Veeva collaboration
🎯 Requirements
- 7+ years in Quality within life sciences
- Experience with large global pharma companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
- Must be based in EU
- 7+ years in software or consulting
- SaaS/cloud exp in Quality apps management
- Experience with Veeva Vault
🎁 Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
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