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customer success consulting cloud saas quality management📋 Description
- Support 4-6 global customers post-implementation with Veeva Quality
- Act as trusted advisor; own relationships with customer's app owners to understand objectives
- Liaise with strategy, sales, product, and services to address needs
- Lead customer meetings to demonstrate value and uncover opportunities
- Provide strategic guidance to optimize Veeva apps and create a customer roadmap
- Facilitate customer-to-customer or customer-to-Veeva collaborations
🎯 Requirements
- 7+ years experience in Quality within life sciences
- Experience in large global pharmaceutical companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and app owners
- Ability to travel up to 25%
- Must be based in the EU
- 7+ years in software or consulting
- SaaS/cloud experience managing Quality apps
- Experience with Veeva Vault
🎁 Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness reimbursement
- 1% charitable giving program
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