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workflow automation data analysis saas enterprise software ai📋 Description
- Own the post-sales relationship for enterprise customers, driving measurable outcomes
- Partner with customers to map and redesign critical workflows
- Translate customer goals into a value hypothesis and success metrics
- Lead change management to drive adoption of new workflows and executive engagement
- Conduct strategic adoption reviews focused on outcomes and ROI
- Proactively identify risks and opportunities within accounts using data and insights
🎯 Requirements
- AI-first mindset; leverage AI to drive smarter decisions and impact
- 3+ years in Customer Success, Account Management, or SaaS
- Experience with enterprise customers and senior executives
- Translate customer needs into practical solutions and outcomes
- Comfortable discussing integrations, systems, and data flows at a high level
- Hands-on with modern AI platforms and tools; able to assess solutions without coding
🎁 Benefits
- Office attendance required: minimum 3 days per week in assigned office
- Box values diversity and inclusive culture
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