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workflow automation saas change management ai executive engagement📋 Description
- Own post-sales relationship for enterprise customers with outcomes
- Partner to map and redesign critical workflows
- Translate goals into a value hypothesis and AI solutions
- Lead change management to drive adoption of new workflows
- Conduct strategic adoption reviews focused on ROI and outcomes
- Identify risks and opportunities, guiding action with data
🎯 Requirements
- 3+ years in Customer Success, Account Management, Solutions Consulting, or related SaaS
- Experience with enterprise customers and engaging senior stakeholders
- Translate customer needs into practical solutions and outcomes
- Comfort discussing integrations, systems, and data flows at a high level
- Hands-on experience with modern AI platforms and tools
- Strong communication and storytelling; proactive and collaborative
🎁 Benefits
- AI-first culture with growth mindset
- Hybrid work model; in-office 3 days per week
- Equity and comprehensive benefits
- Inclusive, diverse culture; equal opportunity employer
- Disability accommodations available during application/interview
- Pay transparency and salary ranges
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