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salesforce saas tableau ai excel📋 Description
- Manage post-sales activity for CA State & Local government accounts.
- Onboard accounts, drive adoption, and maintain high customer satisfaction.
- Speak with customers about relevant features for their needs.
- Develop joint success plans to drive adoption and value.
- Track accounts for churn risk and growth opportunities.
- Collaborate with Sales and Professional Services to embed Box into core architecture.
🎯 Requirements
- Bachelor’s degree or equivalent experience
- 4+ years in customer success, account mgmt, or SaaS
- Strong data mindset; experience with Tableau, Salesforce, Excel
- Proactive team player with ideas for adoption and churn mitigation
- Excellent communication; able to discuss business and technical topics
- Experience with Public Sector (CA state/local agencies)
- Cross-functional collaboration across Sales, Product, and Support
- Familiarity with Zendesk is a plus
🎁 Benefits
- Equity and comprehensive benefits
- In-office collaboration and culture
- Career growth and learning opportunities
- AI-first product training and enablement
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