Onboard and support CA State & Local government accounts to ensure success
Drive adoption and usage, elevating customer satisfaction
Be voice of customers internally; collaborate with Box teams
Build joint success plans for high-value use cases and change management
Track churn risk and growth opportunities; act on them
Partner with Sales and Professional Services to integrate Box into core architecture

🎯 Requirements

Bachelor's degree or equivalent experience
4+ years in customer success, account management, or consulting in SaaS
Strong data mindset; Tableau, Salesforce (SFDC) reporting, and Excel
Excellent communication; able to engage in business and technical conversations
Public Sector experience is a plus
Proven cross-functional collaborator; drives adoption, churn mitigation, and expansion

🎁 Benefits

Hybrid work model; in-office 3 days/week
Equity and benefits eligibility
Inclusive, diverse culture and fair compensation practices

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