Related skills
account management customer success upselling renewals aml📋 Description
- Manage the full CSM lifecycle from onboarding to long-term relationship.
- Handle renewals, pricing, and contractual needs.
- Identify upsell and cross-sell opportunities within accounts.
- Ensure customer satisfaction; assist with product usage; escalate issues.
- Be trusted advisor; know assigned accounts and market trends.
- Relay client feedback to product team for enhancements.
🎯 Requirements
- 4+ years in Customer Success Management.
- Working knowledge of financial crimes software.
- Experience managing mid-to-large customers.
- Negotiating and upselling experience.
- Independent worker with minimal supervision.
- Bachelor's degree in IT or Business Admin, or related field.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 in-office, 3 remote weekly.
- Internal career opportunities across roles, disciplines, and locations.
- Collaborative, fast-paced environment with growth opportunities.
- Equal opportunity employer; inclusive culture.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Sales Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!