Related skills
account management relationship management saas cross-functional collaboration telecommunications📋 Description
- Lead post-sales activities with customers via relationships, knowledge, planning, and execution.
- Establish adoption, training, and best practices to drive value and ROI.
- Conduct business reviews and status calls to align goals and opportunities.
- Maintain deep product knowledge; discuss features for customers' business needs.
- Manage customer escalations with urgency; coordinate across teams to resolve.
🎯 Requirements
- Minimum 3-4 years of experience in a SaaS company.
- Experience with Telecommunications and Contact Center space preferred.
- Experience influencing internal and customer resources, including execs.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills; able to track details.
- Willingness to travel to customer locations and team off-sites.
🎁 Benefits
- Competitive benefits and robust training program.
- Inclusive offices that foster collaboration and connection.
- Great Place to Work certified.
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