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forecasting data analytics account management customer success saas📋 Description
- Conduct deep discovery to align Asana with customer objectives.
- Build and execute tailored success plans with milestones and metrics.
- Monitor usage signals and health trends to identify risks and renewal forecasts.
- Manage a vertical portfolio with high-impact initiatives and timely support.
- Lead quarterly business reviews to quantify ROI and optimize workflows.
- Drive change management to enable adoption of new workflows.
🎯 Requirements
- 5+ years in Account Management or Customer Success (SaaS).
- Consultative advisor who translates features into outcomes.
- Data-informed strategist using health metrics and usage trends.
- Strong prioritization to balance high-volume workloads.
- Customer-centric advocate for nonprofit/education/government/healthcare.
- Self-motivated, curious with bias for action in ambiguity.
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to dietary preferences
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