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data analytics account management customer success change management ai📋 Description
- Work with customers across industries in an assigned book of business.
- Conduct discovery to understand needs, processes, and vision.
- Consult on change management to drive Asana adoption.
- Lead design workshops for hands-on process setup in Asana.
- Deliver business reviews that articulate value and opportunities.
- Empower customers to become self-sufficient Asana champions.
- Advise on AI adoption strategy with measurable outcomes.
- Drive change management for AI transformation and adoption.
- Advise on how AI can help teams work better with Asana features.
🎯 Requirements
- 5+ years in Account Management or Customer Success.
- Represent customer voice to Product on AI gaps and blockers.
- Data literacy with usage data, health scores, and analytics.
- AI adoption consulting: advise on evaluating/adopting AI tools.
- Change management for tech transitions amid AI evolution.
- Curious about AI tools with a willingness to learn and apply.
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to dietary preferences
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