Related skills
customer success retention cross-functional collaboration portfolio management discovery📋 Description
- Manage a portfolio of customers across industries to drive adoption.
- Conduct discovery to understand needs and drive value.
- Lead design workshops to tailor workflows and processes.
- Deliver business reviews to show value and opportunities.
- Partner with Sales, Renewals, Support, and Finance to address risks.
- Coach customers to become self-sufficient Asana champions.
🎯 Requirements
- 5+ years in Account Management or Customer Success.
- Strong team player.
- Customer-centric and advocacy-minded.
- Confident, concise communicator with diverse audiences.
- Self-motivated, curious, and adaptable to change.
- Proven risk mitigation and retention track record.
🎁 Benefits
- Mental health, wellness, and fitness benefits.
- Career coaching and professional development.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office dining options for dietary preferences.
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