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customer success cybersecurity saas renewals enterprise📋 Description
- Own and manage relationships with enterprise customers, ensuring happiness.
- Guide onboarding, implementation, upsell, and renewals to achieve objectives.
- Lead strategic conversations to align SecurityScorecard with business goals.
- Serve as a subject matter expert on the platform and cybersecurity.
- Model world-class customer care and advocate for the voice of the customer.
- Collaborate with CS and Sales to improve the customer journey.
🎯 Requirements
- Bachelor's degree.
- 3+ years supporting B2B SaaS customers in a CS/TA role.
- Knowledge of Third-Party Risk Management and cybersecurity domain.
- Experience presenting to and engaging with C-level executives.
🎁 Benefits
- Competitive salary and stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursement
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