Customer Success Manager, Platform Team

📋 Description

• Drive product adoption across accounts and enable Braze usage.
• Be primary contact for inbound inquiries via email and channels.
• Master Braze dashboard and integration processes to empower clients.
• Maintain product knowledge and stay updated on features.
• Collaborate with Account Managers, CSMs, and Technical teams to deliver seamless experiences.
• Proactively identify opportunities to enhance customer satisfaction and drive product adoption.
• Working a hybrid schedule, including three days per week in the Jakarta office.

🎯 Requirements

• 2-3 years in SaaS, ideally supporting a technical product.
• Excellent communication skills and a customer-centric attitude.
• High level of intellectual curiosity and a passion for continuous learning.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to manage and prioritize a high volume of customer inquiries and escalations.
• Domain knowledge in SaaS, APIs, Marketing Automation, Direct Marketing, or Analytics.

🎁 Benefits

• Competitive compensation (may include equity).
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Professional development with yearly learning stipend.
• In-office employee experience fostering community and collaboration.