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html marketing analytics saas sql marketing automation📋 Description
- Drive product adoption across accounts to help clients achieve outcomes
- Be primary contact for inbound inquiries via email and channels
- Become a Braze product expert to empower clients
- Collaborate with Account Managers, CS Managers, and Technical teams
- Identify opportunities to improve processes and support strategies
- Work a hybrid schedule with three days/week in Bucharest office
🎯 Requirements
- 2-3 years experience, SaaS preferred
- Excellent communication and customer focus
- Strong problem-solving and critical thinking
- Manage high volume inquiries and escalations
- English fluency required
- Knowledge of 2+ domains: SaaS, APIs, Marketing Automation, Marketing Analytics, HTML/SQL
🎁 Benefits
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive medical, dental, vision, life, and disability
- Fertility benefits and equal paid parental leave
- Professional development stipend
- Volunteer Week and donation matching
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