Customer Success Manager (Paid Search)

📋 Description

• Deliver value by understanding client goals and paid search expertise.
• Drive satisfaction and retention by partnering with Account Managers.
• Enable platform adoption with SEM best practices and bespoke services.
• Build strong client relationships through regular engagements and reviews.
• Co-own customer success plans and track milestones to value.
• Act as trusted advisor and voice of the customer to product/leadership.

🎯 Requirements

• 3+ years managing Google Ads/Paid Search accounts for clients.
• Strong understanding of digital marketing and the search ecosystem.
• Experience in client-facing roles with stakeholder skills up to CxO level.
• Strong analytical skills.
• Customer-centric approach delivering value.

🎁 Benefits

• Strong culture with 93% approval rating and eNPS 27.
• Award-winning product: US 2023 Best Search Tool.
• Trust-based vacation: take time off as needed.
• Remote-first: 52% remote; hybrid in London, Austin, Sydney.
• Flexible work: autonomy over your day.
• Career growth via Sherpa Plans and tailored training.