Customer Success Manager (Northeast / NJ)

📋 Description

• Own end-to-end success of strategic districts from onboarding through renewal.
• Identify growth opportunities within districts; upsell BrainPOP resources.
• Create accurate pricing proposals using historical customer data.
• Develop product expertise to deliver exceptional support to educators.
• Serve as the primary relationship manager guiding onboarding and implementation.
• Maintain regular communication with district leaders to drive adoption and satisfaction.

🎯 Requirements

• 5+ years in enterprise software sales or K-12 account management.
• Knowledge of K-12 curriculum standards and trends; lead strategic discussions with district leaders.
• CRM experience (Salesforce preferred); ability to forecast and generate reports.
• Excellent verbal and written communication; confident presenter.
• Willing to travel for monthly on site engagements and conferences.
• Experience in education or as an administrator is a plus.

🎁 Benefits

• Hybrid work with remote flexibility and in person at New York area locations.
• Travel for customer engagements and conferences, 2-4 times per year.
• Collaborative culture focused on educators and students; equal opportunity employer.
• Opportunities to influence product development through partner feedback.