Manage Gross Retention Rate (GRR) by driving improved customer health and engagement.
Build and maintain long-term customer relationships across technical and executive levels.
Lead adoption and value realization within 3–6 months post-sale.
Monitor customer health metrics; proactively identify and mitigate risk to retention.
Partner with Renewal Managers on renewals and expansion opportunities for Sales.

🎯 Requirements

5+ years in Customer Success, Account Management, or SaaS.
Proven track record in retention and health metrics.
Experience conducting QBRs and strategic success plans.
Strong understanding of customer lifecycle management.
Bachelor’s degree in Business, Technology, or related field.
Authorized to work in the United States full-time.

🎁 Benefits

Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous vacation and holidays

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