Related skills
b2b saas customer success renewals cross-functional upsell📋 Description
- Partner with top customers to drive adoption and renewals.
- Blend product expertise with research guidance in a consultative role.
- Own post-sale relationship and NAMER renewal strategy.
- Drive adoption depth, feature utilization, and cross-team engagement.
- Own renewal motion — pricing, quotes, forecasting, and value narrative.
- Identify expansion opportunities with AMs/AEs.
🎯 Requirements
- 3+ years in CS/Strategic AM/Consulting (B2B SaaS)
- Experience with enterprise/mid-market customers (product/design/research/technical)
- Proven renewal ownership and retention success
- Research-savvy; comfortable guiding research workflows
- Executive presence; strong strategic conversations with leaders
- Startup-ready; thrives in ambiguity
🎁 Benefits
- Health, vision, and dental insurance fully paid
- $1,500 remote work setup fund
- Flexible time off
- Meaningful equity
- New MacBook provided
- Paid Family leave: 16 weeks
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