Related skills
account management customer success change management enterprise workflow design📋 Description
- Own portfolio of strategic customers to drive adoption and retention of Asana.
- Co-create impact plans with success metrics, adoption strategy, timelines.
- Lead deployment, change management, workflow design, and renewal touchpoints.
- Build and maintain an internal Champion Network; run workshops.
- Analyze usage to identify risks/opportunities and drive data-driven campaigns.
- Partner with Sales for strategic account plans and expansion opportunities.
🎯 Requirements
- 5+ years in CS/Consulting/AM for enterprise accounts.
- Proven ability to manage high-value customer relationships.
- Customer-centric with cross-functional collaboration.
- Fluency in Japanese; strong knowledge of Japanese market.
- Ability to drive adoption and data-driven campaigns.
- Self-motivated, proactive, bias for action, comfortable with ambiguity.
🎁 Benefits
- Office-centric hybrid in Tokyo with Tue/Thu in-office.
- Option to work from home on non-office days.
- Hybrid work model with flexible arrangements.
- Join Asana’s Talent Network to stay updated on opportunities.
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