Related skills
account management customer success cybersecurity renewals onboarding📋 Description
- Serve as primary contact for MSP customers.
- Drive adoption, renewals, and retention of KnowBe4 MSP clients.
- Onboard and enable customers on the KnowBe4 platform.
- Collaborate with Sales, Support, and Product teams.
- Gather customer needs and feedback for product improvements.
🎯 Requirements
- Experience in customer success or account management.
- Familiar with MSP environments.
- Strong communication and relationship skills.
- Ability to manage multiple accounts and priorities.
- Knowledge of cybersecurity and security awareness is a plus.
- CRM proficiency preferred.
🎁 Benefits
- Remote work with flexible options.
- Team activities and social events.
- Career development opportunities.
- Collaborative, transparent culture.
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