Customer Success Manager (MM/ENT) (Fluent in Arabic)

📋 Description

• Forge relationships with new and existing customers and stakeholders.
• Develop strategy and plans to achieve customer objectives.
• Assess SAT program maturity with leadership to build a security culture.
• Help admins develop and manage a mature security awareness program.
• Manage onboarding, configuration, training, and initial campaigns.
• Monitor usage, adoption, and health metrics of KnowBe4 products.

🎯 Requirements

• Associate’s Degree or equivalent (preferred).
• Experience managing accounts with complex IT systems.
• Experience with 1000+ employees.
• Salesforce or other CRM experience.
• Fluent in Arabic.

🎁 Benefits

• Bonuses based on monthly sales targets.
• Employee referral bonuses.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech, and fun work environment.