Related skills
account management customer success upselling onboarding stakeholder management📋 Description
- Manage entire customer journey from onboarding to partnership.
- Set and track Success Plans with customers regularly.
- Deliver business reviews in partnership with the sales team.
- Collaborate with Sales on customer expectations.
- Identify upsell and cross-sell opportunities.
- Monitor customer health to prevent churn and escalate issues.
🎯 Requirements
- Strong expertise in customer lifecycle, retention, churn mitigation, reviews
- Implemented Customer Success Plans and goals
- Proven track record growing and developing customers and understanding needs
- Extensive experience managing complex onboarding projects for mid-size client books
- Excellent attention to detail
- Fluent written and spoken English with clear communication
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (async)
- 16 weeks paid parental leave
- mental health support services
- stock options
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