Related skills
account management customer success upselling onboarding stakeholder management📋 Description
- Manage the entire customer journey from onboarding to long-term partnerships.
- Set and achieve Success Plans with customers regularly.
- Deliver business reviews in partnership with our sales team.
- Collaborate with Sales on customer expectations.
- Identify upsell and cross-sell opportunities.
- Monitor customer health to prevent churn and manage escalations.
🎯 Requirements
- Strong expertise in the customer lifecycle, focusing on retention and churn mitigation.
- Successful implementation of Customer Success Plans and goals.
- Proven track record of growing and developing customers with targeted solutions.
- Experience managing onboarding for a medium-sized client portfolio.
- Excellent attention to detail.
- Fluent English with clear written and spoken communication.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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