Related skills
account management customer success upselling onboarding stakeholder management📋 Description
- Manage the entire customer journey, fostering long-term partnerships.
- Set and achieve Customer Success Plans with your customers regularly.
- Deliver business reviews in partnership with Sales.
- Collaborate with Sales on customer expectations.
- Identify and leverage upsell and cross-sell opportunities.
- Educate and train customers on product use; ensure high-quality service.
🎯 Requirements
- Strong expertise in customer lifecycle, retention, churn mitigation, and reviews.
- Implemented Customer Success Plans/goals; success-oriented approach.
- Proven track record of growing customers; able to propose targeted solutions.
- Experience managing complex onboarding projects for mid-size clients.
- Excellent attention to detail.
- Passion for problem-solving across technical scenarios and verticals.
- Deep understanding of stakeholders; strong written and spoken communication in English.
- Fluent English; clear written and verbal communication.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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