Customer Success Manager (Minnesota)

📋 Description

• Own post-sale relationship and drive value realization.
• Drive GRR by improving customer health and engagement.
• Build long-term relationships across technical and executive levels.
• Lead adoption and value realization within 3–6 months post-sale.
• Monitor health metrics and mitigate risk to retention.
• Collaborate with Renewal Managers on renewals and expansion opportunities.

🎯 Requirements

• 5+ years in Customer Success, Account Management, SaaS or enterprise software.
• Proven track record in managing retention and health metrics.
• Experience conducting QBRs and creating strategic success plans.
• Strong understanding of customer lifecycle management and value realization.
• Bachelor's degree in Business, Technology, or related field — or equivalent experience.
• Authorized to work in the United States on a full-time basis.

🎁 Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• Employee Stock Purchase Program (ESPP)
• Paid parental leave
• Paid volunteer time off