Related skills
account management customer success security compliance saas📋 Description
- Lead post-sales activities for upmarket customers (onboarding, renewal)
- Manage a book of ~50 customers with 401–2000 employees
- Partner with Account Managers to drive renewals and expansions
- Act as the voice of the customer within Vanta
- Drive customers to business outcomes on their timelines
- Become product expert on Vanta's platform for security/compliance
🎯 Requirements
- 4+ years of experience in Customer Success at a SaaS company
- Experience engaging with C-level executives and building trusted relationships
- Strong account management and relationship-building (QBRs, Health Checks, exec summaries)
- Ability to adapt to shifting priorities in a fast-paced environment
- Experience in security or compliance industry is preferred
- Excellent communication and critical thinking; empathetic with retention focus
🎁 Benefits
- Industry-competitive compensation
- 100% covered medical, dental, and vision benefits
- 16 weeks fully-paid parental leave
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
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