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data analytics shopify looker customer success saas📋 Description
- Own the health and success of customers from go-live through renewal
- Proactively engage clients to demonstrate value and growth opportunities
- Use data insights to track health and forecast churn risk
- Provide technical guidance on Narvar product features
- Contribute to scalability via automation and process optimization
- Collaborate with product/engineering to map feedback to retailer needs
- Partner with sales to plan renewals and expansions
- Address technical or operational challenges with cross-functional teams
🎯 Requirements
- 5+ years as Customer Success Manager for mid-market
- Deep knowledge of Shopify features and retailers
- Experience with Shopify ERP/WMS integrations
- Knowledge of retail, e-commerce, and logistics
- Strong multitasking with high attention to detail
- Able to influence product, success, support, and sales
- Thrive in fast-paced environments; strong PM/communication
- Excellent client-facing skills; energetic and confident
- Articulate value of Narvar platform to clients
- BA/BS or equivalent work experience
- Proficient with data analytics tools: Looker, Data Studio, Tableau
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