Related skills
account management customer success renewals project management strategic planning📋 Description
- Own and lead customer relationships end-to-end
- Represent Highspot to customers in your portfolio
- Understand customer needs and identify opportunities to expand value
- Collaborate with Enablement, Marketing, Ops to drive usage and engagement
- Engage with stakeholders across teams to achieve goals
🎯 Requirements
- Consult with customers at all levels to understand goals and craft value plans
- 3-5 years in consulting, services, customer success, or account management
- Excellent communication across verbal, written, and presentations; exec level
- Strong collaboration to influence and align with internal/external stakeholders
- Thrive in ambiguity; create structure for large customers
- Focus on customer experience to boost satisfaction and retention
- Build profitable relationships and drive growth through partnerships
- Curious about tech products and how they work
- Strong project management to coordinate complex engagements
🎁 Benefits
- Comprehensive medical, dental, vision, disability, and life benefits
- Group RRSP with DPSP matching, immediate vesting
- Flexible PTO
- Generous holiday schedule with 5 days for annual week
- Quarterly Recharge Fridays for mental health
- Flexible work schedules
- Access to coaches and therapists through Modern Health
- 2 volunteer days per year
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