Related skills
workflow automation change management legaltech generative ai ediscovery📋 Description
- Net dollar retention and consumption growth across your book of business.
- Trusted advisor to executives, leveraging workflow expertise to influence eDiscovery.
- Demo sub-segment use cases to drive adoption and measurable value.
- Guide customers through the full Customer Journey with change management and fast value.
- Lead regular check-ins, ROI conversations, and clear communications.
- Partner cross-functionally with Sales, Product, and Support to renewals.
🎯 Requirements
- 2+ years in customer success with SMB/Mid-Market/enterprise accounts; eDiscovery/LegalTech a plus.
- Trusted advisor and strategic partner with workflow expertise and change management experience.
- Growth/adoption focus; metrics-driven; use data to manage your book of business.
- Comfortable presenting business value and strategic insights to executives.
- Authorized to work in the United States; not sponsoring visas.
🎁 Benefits
- Salary range $116,000 - $148,000; incentive pay.
- Equity program
- 401(k) retirement plan with company matching
- Health, dental, and vision
- FSAs for health and dependent care
- Paid parental leave and about 10 days of sick leave per year
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