Related skills
account management customer success salesforce onboarding renewal📋 Description
- Drive renewals and retention by nurturing customer relationships.
- Identify and execute expansion opportunities via upsell and cross-sell.
- Guide customers through onboarding and product adoption.
- Monitor customer health with analytics to forecast churn risk.
- Act as strategic customer advocate with cross-functional teams.
- Maintain a high-accuracy Salesforce pipeline for forecasting.
🎯 Requirements
- 3+ years in Customer Success, Account Management, or client-facing sales.
- Deep understanding of GoGuardian product suite and district needs.
- Proficient in Salesforce with forecasting and reporting.
- Skilled at navigating objections and negotiating value-based outcomes.
- Owns renewal and expansion motions, delivering ARR targets.
- Able to work cross-functionally with channel and sales.
🎁 Benefits
- Competitive pay, health insurance, 401(k) matching, and equity.
- Flexible time off, holidays, parental leave, wellness days.
- Work-from-home funds, adoption reimbursement, and more.
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