Customer Success Manager, Mid Market, Central Region

📋 Description

• Lead post-sales onboarding, implementation, renewal, and upsell opportunities.
• Manage a BoB of ~50 customers, across 401–2000 employee accounts.
• Partner with Account Managers to drive renewals and expansions.
• Act as the voice of the customer within Vanta.
• Serve as the main contact to drive business outcomes on timelines.
• Become a product expert on Vanta's security and compliance offerings.

🎯 Requirements

• 4+ years of experience in Customer Success at a SaaS company.
• Experience with high-level exposure to C-level executives and trusted relationships.
• Proven account management through QBRs, health checks, and executive summaries.
• Nimble and agile in a shifting-priority environment.
• Security or compliance industry experience preferred.
• Strong communication, critical thinking, and empathy for customers.

🎁 Benefits

• Industry-competitive compensation.
• 100% medical, dental, and vision coverage.
• 16 weeks fully-paid parental leave for new parents.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy; 11 US holidays.