Own end-to-end CSM for a portfolio of mid-market customers (onboarding to renewal)
Build relationships with executive sponsors; align objectives with HHAeXchange
Monitor health, identify risks, and lead ROI/value discussions
Drive renewals and collaborate with Sales to identify expansions
Lead business reviews with senior client leadership; influence decisions
Leverage generative AI tools to boost engagement and insights

🎯 Requirements

Bachelor's degree or equivalent practical experience
3+ years in Customer Success/Account Management in enterprise SaaS
Proven ability to manage a portfolio and drive net retention
Excellent executive presence and communication; ability to influence senior stakeholders
Proficiency with Gainsight, Salesforce, and other business tools
Extensive hands-on experience with generative AI tools and prompt engineering

🎁 Benefits

Health plans
Paid time off
Company holidays
401K retirement program with company match

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