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account management customer success saas renewals ai📋 Description
- Own a mid-market book end-to-end: onboarding through renewal and expansion.
- Use AI tools to draft communications and summarize account health.
- Drive adoption by aligning with customer goals and product updates.
- Contribute to CS playbooks; help scale activation and retention.
- Partner with Sales on renewals and expansion to ensure customer value.
🎯 Requirements
- 3–5 years in customer success or account management in a B2B SaaS environment.
- Genuine AI fluency; everyday use of AI tools.
- Commercial instinct; track retention, churn, expansion.
- Clear, direct communication; adapt to different stakeholders.
- Comfort with ambiguity; thrive in evolving processes.
- Curiosity about the product space; experience with research/design is a plus.
🎁 Benefits
- Equity for everyone. Competitive base salary.
- Remote-friendly environment with flexible setup.
- Join our community and culture events.
- Learn & Thrive; L&D allowance and wellness budget.
- Ample PTO: 4 weeks leave and floating holidays.
- Work from anywhere; up to 4 weeks per year.
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