Consult customers on best methods to maximize G2 products (paid media, BI, reviews)
Build relationships that influence upsell and partner with clients
Understand customer goals; track progress and demonstrate ROI
Partner with Account Manager; create an account playbook to expand and retain
Handle general technical issues and escalate by ticket priority and SLA
Source case studies and testimonials to support sales and retention

🎯 Requirements

2+ years in Customer Success, Account Management, Sales or relevant SaaS
Proven quota attainment and revenue results
Strong communication skills
Process-minded with project management experience
Detail-oriented with evidence of organizational systems
Experience with Google Suite and Salesforce CRM

🎁 Benefits

Hybrid work; Chicago HQ; in-office 2 days/week
Travel to customer meetings/conferences occasionally
DEI commitments and G2 Gives program

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