Related skills
risk management account management customer success renewals cross-functional collaboration📋 Description
- Own post-sale journey for mid-market clients
- Drive adoption of KnowBe4 HRM+ solutions
- Ensure renewals and identify expansion opportunities
- Collaborate with Sales, Product, and Support teams
- Provide value-driven guidance and customer training
- Represent customer voice to product leadership
🎯 Requirements
- Experience in customer success or account management
- Strong communication and relationship skills
- Background in security awareness or risk management
- Ability to work cross-functionally with teams
- Data-driven and results-oriented mindset
- Bachelor's degree preferred
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