Customer Success Manager, Mid-Market

📋 Description

• Own and manage a mid-market customer book to drive revenue retention.
• Discover customer goals and translate into measurable outcomes you execute and verify.
• Build AI-powered workflows that reduce admin work and scale value delivery.
• Prioritize strategically across accounts to decide which products and features matter most.
• Advocate internally for customer needs to Support, Product, Engineering, and Sales.
• Partner with Account Managers to prevent churn and ensure renewals.

🎯 Requirements

• 2+ years of hands-on account management or customer success in B2B tech/SaaS.
• Track record of achieving or exceeding gross revenue retention goals.
• Demonstrated AI proficiency—built and iterated on AI workflows or automations.
• Strong written and verbal presentation skills.
• Solutions-oriented with pricing and product conversations.
• Ability to manage conflicting priorities across a large book of business.

🎁 Benefits

• Medical, dental, and vision insurance.
• Basic life insurance and mental health resources.
• 401(k) with company match.
• 14 holidays and up to 80 hours paid sick leave.
• Flexible PTO with vacation days based on tenure.