Customer Success Manager (Mid Market)

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm salesforce google docs microsoft excel microsoft word

๐Ÿ“‹ Description

  • Build relationships with new customers and executive stakeholders
  • Develop a consultative strategy to achieve customer objectives
  • Leverage KnowBe4 assessments to measure progress
  • Manage onboarding: configuration, training, and end-user campaigns
  • Monitor usage, adoption, and customer health
  • Conduct business reviews to ensure value and renewals

๐ŸŽฏ Requirements

  • Associate degree or equivalent; preferred
  • Familiarity with IT security concepts
  • Experience with Salesforce or other CRM
  • Microsoft Excel and Word experience
  • Gmail and Google Docs experience
  • Excellent verbal and written communications

๐ŸŽ Benefits

  • Monthly sales-target bonuses
  • Employee referral bonuses
  • Adoption assistance and tuition reimbursement
  • Certification reimbursement
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