Related skills
salesforce prompt engineering generative ai enterprise saas gainsight📋 Description
- Own end-to-end relationship for a portfolio from onboarding to renewal/expansion.
- Build relationships with executive stakeholders to align objectives with HHAeXchange.
- Monitor customer health, identify risks, and demonstrate ROI.
- Drive renewals and collaborate with Sales to identify expansion opportunities.
- Lead business reviews with senior client leadership and influence decisions.
- Leverage generative AI tools and Gainsight to enhance engagement and insights.
🎯 Requirements
- Bachelor's degree or equivalent practical experience.
- 3+ years in Customer Success, Account Management, or similar in enterprise SaaS.
- Proven ability to manage a portfolio and drive net retention.
- Excellent executive presence and ability to influence senior stakeholders.
- Strong analytical, data-driven approach; proficient with Gainsight and Salesforce.
- Generative AI tools and prompt engineering experience.
🎁 Benefits
- Health plans
- PTO and paid holidays
- 401K with company match
- Other company programs
- Equal opportunity employer
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