Customer Success Manager (Mexico City)

📋 Description

• Uncover and shape customer goals; translate to actionable plans with stakeholders.
• Lead adoption by empowering clients to build and scale Appian apps.
• Align Appian’s capabilities to customers’ evolving strategies.
• Identify opportunities to expand Appian’s footprint with data-backed value.
• Monitor account health; address risks; remove barriers to adoption.
• Develop joint roadmaps and success plans with measurable outcomes.

🎯 Requirements

• Bachelor’s degree, ideally in a technical field.
• 10+ years of experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive value.
• Understanding of enterprise platforms and how they solve business problems.
• Experience implementing, configuring, deploying, or testing SaaS/PaaS.
• Excellent consulting, communication, and presentations for exec and technical audiences.

🎁 Benefits

• Onboarding training, mentorship, First-Friend program.
• Leadership program, Appian University, tuition reimbursement.
• Affinity groups and inclusive community.
• Health coverage, EAP, life/disability, ESPP, retirement.