Related skills
saas netsuite merchant services erp microsoft dynamics📋 Description
- Own the customer lifecycle from onboarding to adoption and growth.
- Facilitate training and Executive Business Reviews with customers.
- Drive growth and retention via Strategic Account Plans and KPIs.
- Advocate for customers; collaborate with Sales/PS/Product on integrations.
- Resolve issues: escalation point with Customer Care and cross-functional.
- Apply payments expertise to advise on acceptance flows, pricing, risk.
🎯 Requirements
- 5+ years in SaaS Customer Success with renewals and expansions.
- Payments expertise: merchant services, disputes, settlement.
- Bachelor's degree or equivalent in business, marketing, or econ.
- Experience advising CFOs and AR leaders; strong executive presence.
- Pricing/interchange, underwriting, risk, and reconciliation knowledge.
- ERP/payments workflow knowledge; NetSuite/Sage Intacct/Dynamics a plus.
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